Refund and Returns Policy

Effective Date: October 23, 2025
Business Name: OSMBEN
Contact: contact@osmben.net | +1 (870) 397-8814
Website: https://osmben.net

1. Overview

At OSMBEN, we strive to deliver high-quality, secure, and reliable AI solutions for your business.
This Refund Policy outlines the conditions under which refunds may be issued for subscriptions or services purchased from us.

By subscribing to or purchasing any OSMBEN plan, you agree to this Refund Policy.

2. Subscription Payments

OSMBEN operates on a recurring subscription model (monthly or annual), billed automatically through our payment processor Stripe.
All prices and billing terms are displayed clearly before checkout.

• Subscription payments are non-refundable once a billing period begins.
• You can cancel your subscription at any time, and you will retain access until the end of the current billing cycle.
• No automatic prorated refunds are issued for unused time or early cancellations.

3. Refund Eligibility

We may grant a refund in the following specific cases:

1. Duplicate Payment: You were charged more than once for the same subscription.
2. Accidental Renewal: You forgot to cancel before renewal and contact us within 7 days of renewal.
3. Technical Failure: You experienced verified service downtime or inability to access core features due to a system fault on our end.
4. Service Misrepresentation: The service delivered materially differed from what was described at the time of purchase.

Refund requests outside these conditions will not generally be granted.

4. How to Request a Refund

To request a refund, please contact our billing team within 7 days of the charge by emailing billing@osmben.net or contact@osmben.net with the following details:

• Full name
• Account email
• Payment reference or invoice ID
• Reason for refund request

We aim to respond within 3–5 business days.

5. Processing of Approved Refunds

• Approved refunds will be processed through Stripe to your original payment method.
• Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear.
• Refunds will only be made in the same currency as the original transaction.

6. No Refunds for:

• Partial months or unused subscription periods
• Service interruptions caused by third-party integrations or user actions
• Beta, discounted, or promotional accounts
• Custom development or one-time setup fees

7. Changes to This Policy

We may update this Refund Policy from time to time.
All changes will be posted on our website with the latest Effective Date.
Continuing to use OSMBEN after updates means you accept the revised policy.

8. Contact Us

If you have questions or concerns about this Refund Policy, please contact:
📧 contact@osmben.net
📞 +1 (719) 563-9896